It is the responsibility of the Client to make these Terms and Conditions known to the voucher user. Cathay Cineplexes will not be responsible or liable for issues arising out of non-compliance to these Terms and Conditions. Cathay Cineplexes will also not be responsible or liable for issues between Client and the voucher user.

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General Terms and Conditions for Vouchers

1. Full payment has to be made by the Payment Due Date stated in the contract. Otherwise contract will automatically be invalid.
2. Seven working days is required to process the order after full payment is received.
3. All vouchers are only valid for use at Cathay Cineplexes in Singapore.
4. All vouchers purchased are non-refundable and cannot be exchanged for cash in part or full.
5. All vouchers are not valid for redemption for group/corporate bookings or for bulk redemptions (exceeding 20 or more tickets), as well as other promotions and discounts such as but not limited to credit card rebates.
6. Strictly no extension of the voucher’s validity will be permitted.
7. All vouchers are not valid for internet and kiosk bookings.
8. All vouchers cannot be sold or advertised without the prior written consent of Cathay Cineplexes.
9. Cathay Cineplexes will not accept any voucher which, in its opinion, has been unlawfully obtained, is or appears to be counterfeit, has expired or been voided, or is or appears to be altered, defaced, damaged or tampered with. The decision of Cathay Cineplexes is final.
10. There will be no replacement of voucher if it is lost or damaged.
11. The Client is required to self-collect the vouchers. All vouchers must be collected at the same time.
12. If vouchers are not collected from collection point within two weeks from date of email notification, collection will be from head office. Vouchers may be collected up to expiry date.
13. Total cost stated is inclusive of GST and administrative charges.
14. The Management reserves the right to amend any of the terms and conditions without prior notice.
15. Only digital vouchers with serial numbers starting with 'SG', 'SS', 'SQ', 'TD', 'TE', 'SY', 'ND' (e.g. SG01234567890) can be used to redeem for movie tickets online.

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Self-collection

Collection Location	Collection Time
Cathay Cineplexes Box Offices	11am to 7pm
Head Office	9am to 5pm

• Self-collection excludes Public Holidays & Eve of Public Holidays.
• Please collect the movie vouchers within two weeks from stated date of collection. If movie vouchers are not collected by then, it will be returned to head office to be destroyed and discarded.
• The Management reserves the right to amend any of the terms and conditions without prior notice.

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Terms and Conditions for each Voucher Type

Everyday Movie Voucher

• This voucher will be valid until expiry date stated on the voucher. Strictly no extension will be permitted.
• This voucher entitles you to one screening at any Cathay Cineplexes in Singapore.
• This voucher can be used from Monday to Sunday, including Eve of Public Holiday and Public Holiday.
• This voucher is only valid for a 2D movie for a standard seat.
• This voucher is not valid for a 3D movie, Tamil, Hindi, Special-Priced Tickets, Movie Marathon, Platinum Movie Suites and Film Festival title.
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.

Everyday Movie Voucher (Movie Specific)

• This voucher entitles you to one screening of the movie [Movie Title] at any Cathay Cineplex.
• This voucher is only valid till end of movie run. Strictly no extension will be permitted.
• Unless otherwise stated, this voucher can only be redeemed at manned counter and designated self-service kiosks at all Cathay Cineplex outlets in Singapore.
• This voucher is only valid for a 2D standard seat for the movie [Movie Title] for any available show time at Cathay Cineplex.
• Strictly no redemption for other movie, except for [Movie Title] will be permitted.
• This voucher can be used from Monday to Sunday, including Eve of Public Holiday and Public Holiday.
• This voucher is not valid for a 3D movie, Tamil, Hindi, Special-Priced Tickets, Movie Marathon, Platinum Movie Suites and Film Festival title.
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.

Platinum Movie Suites Movie Voucher

• This voucher will be valid until expiry date stated on the voucher. Strictly no extension will be permitted.
• This voucher entitles you to one screening at any Platinum Movie Suites by Cathay Cineplexes in Singapore.
• This voucher can be used for a 2D movie screened at any time at the Platinum Movie Suites.
• This voucher is not valid for a 3D movie, Tamil, Hindi, Special-Priced Tickets, Movie Marathon, Film Festival title, and other special screenings. (e.g. Dining and Movie Experience)
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.

Platinum Movie Suites Movie Voucher (Movie Specific)

• This voucher entitles you to one screening of the movie [Movie Title] at any Platinum Movie Suites by Cathay Cineplexes in Singapore.
• This voucher is only valid till end of movie run. Strictly no extension will be permitted.
• This voucher is only redeemable at The Cathay Cineplex and Cathay Cineplex JEM manned counters.
• This voucher is only valid for a 2D movie for any available show time of the movie at the Platinum Movie Suites.
• Strictly no redemption for other movie, except for [Movie Title] will be permitted.
• This voucher is not valid for a 3D movie, Tamil, Hindi, Special-Priced Tickets, Movie Marathon, Film Festival title, and other special screenings. (e.g. Movie Dining Experience.)
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.

Terms and Conditions for $5 Gift Voucher

• This voucher will be valid six months from date of issue or on expiry date stated on the voucher. Strictly no extension will be permitted.
• This voucher is valid at all outlets under Cathay Cineplexes in Singapore.
• A maximum of five vouchers may be combined for one transaction.
• This voucher may be used for purchases of an equivalent or lower value. No refund or change will be given.
• Products redeemed or purchased with the vouchers cannot be exchanged or refunded.
• This voucher cannot be used to purchase Cathay Cineplex gift vouchers.
• This voucher may be used for purchase of a higher value, on payment of the difference in your preferred mode of payment.
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.
• This voucher is denominated in Singapore currency.

Terms and Conditions for the Return Voucher

• This voucher entitles you to pay SGD5 for one standard movie ticket at any Cathay Cineplex operated in Singapore.
• This voucher can be used from Monday to Thursday, excluding Eve of Public Holiday and Public Holiday, for showtimes before 5 PM.
• This voucher is valid for redemption at Cathay Cineplexes manned counters only.
• This voucher is not valid for redemption of 3D, Tamil, Hindi, Special-Priced, Movie Marathons, Film Festivals, Special Previews & The Platinum Movie Suites tickets
• This voucher is not exchangeable for cash in part or full.
• A movie ticket redeemed using this promotion cannot be exchanged for another movie ticket, another product, another service or cash.
• A movie ticket redeemed using this promotion cannot be refunded.
• No replacement of this voucher will be provided if it is lost or damaged.
• Strictly no extension of the expiry date reflected on this voucher will be permitted
• This voucher is not valid for redemption with other promotions & discounts at Cathay Cineplexes
• Original voucher must be presented at point of purchase and will be retained by Cathay Cineplexes upon redemption.
• This voucher is not valid for redemption of group and corporate bookings. The size of group and corporate bookings are reflective of safe management measures implemented by authorities. Please email [email protected] for the most updated information.
• If this voucher is redeemed for a rated movie, Cathay Cineplexes reserves the right to restrict entry to any person who is not in compliance with the relevant rating set by Infocommunications Media Development Authority of Singapore (IMDA).
• Film rating is decided by IMDA and may not be known at the time of purchase of the voucher.
• The Management reserves the right to amend the terms and conditions stated at any point of time without prior notice.