The list of safety measures includes, but is not limited to:

- Increased frequency of cleaning and disinfecting of high-touch point areas such as counters, touch screens, and restrooms
- You are strongly encouraged to use contactless methods for your purchases (either via our website or mobile app), and to also arrive earlier to collect your tickets
- If you are unvaccinated or not fully vaccinated, you are strongly encouraged to take the necessary precautions to minimise your chance of being infected and falling severely ill

For the full list of mandatory precautionary measures and protocols, please click here.

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* For patrons aged 55 years & older. Not valid on eve of PH and PH.
** Valid for all Primary, Secondary & Tertiary students in Singapore. Not valid on eve of PH and PH.

Blockbuster film is defined as “a high-budget production aimed at mass markets, with associated merchandising, on which the financial fortunes of film studio or distributor depended. Cost to screen a “Blockbuster” movie is much higher due to increased expenses in film rental and print security issues. These costs are extended to Movie Exhibitors from the Movie Distributors that are bringing in these films. Ticket prices for “Blockbuster” movies will need to be adjusted in order for us to screen more of your favorite “Blockbuster” movies.

Please refer to the “Promotions” tab on the homepage for more information on senior citizen, student and preferred credit & loyalty cards.

For usage of vouchers, please refer to the voucher T&Cs. Certain vouchers are only redeemable at Box Office and not redeemable via online booking. The movie must be watched before the expiry date stated on the voucher. Strictly no extension allowed.

For movies that fall under special-priced ticketing including but not limited to Movie Marathons, Tamil/Hindi/Telugu language movies, Anime Movies, Concerts, and Live Streaming events, please refer to the respective showtime for the actual pricing. Seniors and children will pay the same rates - complimentary and discount rates are not applicable.

To avoid booking errors, please do not open multiple website tabs and refrain from using third party apps.

Our outlets will progressively be going cashless. As of now, Cathay Cineplex Downtown East, Jem and West Mall accept cashless payments only. Kindly note that the following outlets will adopt cashless modes of payments from these dates:

Cathay Cineplex Causeway Point: Cashless from 1 Sep 2023 onwards
Cathay Cineplex AMK Hub: Cashless from 1 Oct 2023 onwards

Be sure to keep your preferred mode of digital payment handy! The following modes of payment are accepted: Mastercard, Visa, American Express, NETS, GrabPay

Movie vouchers can only be used for Standard 2D movie tickets. Movie vouchers cannot be used for movies that fall under special-priced ticketing including but not limited to Movie Marathons, Tamil/Hindi/Telugu language movies, Anime Movies, Concerts, and Live Streaming events.

Cathay Cineplexes' commitment to providing all guests a quality cinematic experience every visit remains a top priority. However, in view of the increasing costs for utilities, hires, and expenses, the prices for our tickets have been adjusted accordingly. We'd like to assure all guests that an array of pocket-friendly options are available. Click here to learn more about our ticket promotions.

Secure your seats early! You can book your tickets as long as the movie title and showtime are reflected on our website, app and at the box office. Please note that bookings via website and app will still require collection of tickets in order for entry to the hall.

For usage of vouchers, please refer to the voucher T&Cs or present them at Box Office for redemption as there is no option for advanced booking. The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.

There will be occasions when showtimes with no booked seats are subject to change and removal. To avoid disappointment, we strongly encourage you to book your preferred showtime and seats online or via our mobile app.

“No Free List” movies are accompanied by an asterisk ( * ).

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

If your booking is made via third party websites or mobile apps, we will not be held liable for any errors.

To avoid booking errors, please do not open multiple website tabs.

Yes you may change for the date/time as long as it is made at least 2 hours before the movie showtime you originally booked for, at the same Box Office location that you booked at. This is subject to seat availability of the movie and/or showtime that you want to change to. You are not able to change movie outlets e.g from AMK Hub to JEM.

Do note that there’ll however be a fee of $1.50 (per transaction and limited to a maximum of 10 tickets).

For Platinum Movie Suites, the swop fee is $5 per transaction.

To avoid booking errors, please do not open multiple website tabs and do not use third party apps.

Make changes for date/time directly at the box office of the Cineplex where you had booked your tickets for, at least 2 hours before the movie showtime you originally booked for. Our friendly Theatre Executives at the respective outlet will assist you accordingly. There will be a fee of $1.50 (per transaction and limited to a maximum of 10 tickets) imposed on all changes. For Platinum Movie Suites, the fee is $5 per transaction.

Do note that this is subjected to seats availability of the movie and/or showtime that you want to change to.

Change of outlet location is not allowed.

To avoid booking errors, please refrain from opening multiple website tabs and avoid using third party apps.

Tickets need to be purchased if your child is above 0.9m in height. A child below the aforementioned height can enter for free but will not be entitled to have a seat to himself/ herself.

• Valid to all Primary, Secondary and Tertiary students in Singapore.
• Student must be present & produce valid student pass on purchase of tickets at the box office.
• Valid from Mondays to Fridays, for movies screened before 6pm.
• Not valid on Public Holidays and the Eve of Public Holidays.
• Not valid with online / phone / corporate / block bookings, other discounts, promotions, 3D, Tamil/ Hindi movies at Cathay Cineplexes.

• Not valid on Eve of Public Holidays & Public Holidays.
• $5 per movie ticket, before 6pm, from Mondays to Fridays.
• Valid at all Cathay Cineplexes.
• Please remember to produce identification as the rate is only valid for senior citizens aged 55 and above. Please note that without the proper identification, normal rates will apply.
• Valid for box office purchases only and not for online and phone bookings.
• Not valid with any other promotions, 3D movies, credit card discounts, vouchers and passes.
• Other T&Cs apply, please refer here

No, but you may do so for all Cathay Cineplexes via our online booking website. 

The Board of Film Censorship requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached. For more information, please view movie ratings by the IMDA.  

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Please note that without the proper identification, normal rates will apply.

Please note that proof of age will be required at the Box Office, Ticket Collection Point and before entry to hall. It is recommended that an Identification card or passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.

Our box office counters open 30 minutes before the first showtime of the day.

For usage of vouchers, please refer to the voucher T&Cs or present them at Box Office for redemption as there is no option for advanced booking. The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.

Only food and beverages bought from Cathay Cineplexes Cinesnax (i.e. our F&B counters) can be allowed into our theatres. Our staff reserve the right to have your external F&B items to be kept at the usher point.

No reprinting nor replacement is allowed for lost of movie tickets or receipts. We only allow entry to our cinema hall upon presentation of original movie ticket and claim of F&B upon presentation of original F&B receipt.

List of Handicap Friendly and Wheelchair Access in Cathay Cineplexes

Note: Customers in wheelchairs are encouraged to purchase tickets at manned Box Office counters in advance to secure the suitable seats/ spots. Customers are also encouraged to arrive at the usher point at least half hour before showtime to request for arrangement of special access. Please bear in mind that buffer time is needed to cater for the long queues during peak period.

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We've optimized seating arrangements so that patrons that come in groups do not need to sit separately, especially during peak periods. Please approach our Box Office staff if further assistance is required.

There's a cap to the number of tickets you can book online due to security reasons for credit card purchases. Please make more than 1 online transaction if you require more than 10 tickets.

Unfortunately, not all English language movies come with English subtitles. The information (language/ subtitle) can be found under SHOWTIMES.

If you’re at any of our outlets and need immediate assistance, please approach our staff that are on duty.

Otherwise, please submit your query using the form here. Our office operates from Mon to Fri, 9am to 6pm, excluding Public Holidays. Your request will be sent to our Customer Care team, who will be in touch with you shortly.

Thanks for your interest and please email your resume to [email protected]

Please inform our staff in advance that you require an official receipt before the purchase is made, as receipts may not be automatically generated after payment. For other related queries, please email [email protected]

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

If your booking is made via third party websites or mobile apps, we will not be held liable for any errors.

Cost to screen a “Blockbuster” movie is much higher due to increased expenses in film rental and print security issues. These costs are extended to Movie Exhibitors from the Movie Distributors that are bringing in these films.

Ticket prices for “Blockbuster” movies will need to be adjusted in order for us to screen more of your favorite “Blockbuster” movies.

According to Wikipedia, a blockbuster film is defined as “a high-budget production aimed at mass markets, with associated merchandising, on which the financial fortunes of film studio or distributor depended” but we know how accurate Wikipedia is.

This is how a blockbuster is defined as; the film will need to meet at least 2 of the definition below:

• A film with A-Listers and/or Director
• With all the big names in the film, naturally there will be a larger production budget because their pay would have taken up a portion of the budget.
• Part of a successful film franchise. Think Star Wars, Fast & Furious, Hunger Games and all your other favourite sequels.
• Opening date in Singapore to be similar with USA (Hollywood titles) or Hong Kong / China (Mandarin titles)

Showtimes for the new week (Thursday - Sunday) are released every Tuesday afternoon, (Monday - Wednesday) by Friday afternoon. Do note that this is a general guideline that is subject to change.

For special movie titles or blockbuster titles in their opening week (Thursday to the following Wednesday) that allow advance bookings, the schedules are updated earlier but this is on a case-by-case basis.

Watch movies from your favourite seat available! Click on the seat(s) on the seating plan; you will be charged based on the number of seats selected, which are indicated in green. De-select by clicking on the green seats again. 

• MasterCard
• Visa
• Debit Cards

For usage of vouchers, please refer to the voucher T&Cs or present them at Box Office for redemption as there is no option for advance booking. The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.

We incorporate SSL security within our website. This is an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.

In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of $2 per confirmed transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming of your booking.

Booking fees cover the costs associated with administration, development and maintenance required on the software which is necessary to bring the convenience of booking your seats early online.

This fee do not apply when you purchase your tickets at the Box Office.

All prices quoted on this site are inclusive of GST.

All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online bookings.

For  more information on promotions, please refer here.

For usage of vouchers/passes, please refer to the voucher T&Cs or present them at Box Office for redemption as there is no option for advanced booking. The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.

You can book up to 10 tickets per transaction, and perform as many transactions as you wish. Do note that a non-refundable booking fee of $2 is chargeable per transaction. 

Tickets for online bookings may be printed at our self-service ticketing kiosks 30 minutes before if it's for the first showtime of the day, and 1 hour before for all other showtimes. If you'd like to collect your tickets earlier than the aforementioned durations, kindly proceed to the respective outlet's manned counter during operational hours for assistance.

For security reasons, the cardholder must be present to collect the tickets. You will need to bring along the email confirmation(s) or booking reference number(s). Please note that the management reserves the right to request for the cardholder's identification for verification purposes.

No, credit card is not required for collection of tickets at the box office. Both email confirmation(s) and booking reference number(s) are accepted.

Yes, the booking system works via eNets and your credit/ debit card will be charged immediately upon confirmation of booking. No changes/ cancellations/ refunds will be entertained should you not collect your tickets before your movie showtime.  

Your credit/debit card is charged once you click the "Pay" button on the payment page. Adding items to your shopping cart does not result in your credit/debit card being charged.

You can send your enquiry to [email protected]

There's a cap to the number of tickets you can book online due to security reasons for credit card purchases.

Check your “Purchase Folder” (for App Booking only) or email (if you had keyed in your email address previously) or use the “Check Booking” function on our website. If you’ve been charged for an unsuccessful booking, please email your name, mobile number, last 7 digits of credit/debit card used to [email protected]

Do not minimise or switch to another tab/browser/app during the booking process or open multiple tabs/browsers/apps as these can affect your booking. Do not click back or refresh. Do not request for new OTP before checking if booking is confirmed (refer to FAQ on how to check). Do update the app to the latest version.

Please refer to the other FAQs (www.cathaycineplexes.com.sg/faqs/) or submit your feedback via the app or email [email protected]

If you'd made a typo in your mobile number or email address but the booking is successful as there is a booking ID shown after payment, you can still have your tickets printed at our Box Office or kiosk at the same movie location, by using the confirmation booking ID. 

As the booking confirmation ID was auto-generated, apologies that we’re unable edit the email address that it was sent to or edit the mobile number.

Please type in 1 of the correct details into the “check booking” function at our website to generate the ID. You can have your tickets printed at our Box Office or kiosk at the same movie location, by using the confirmation booking ID. 

Please email your name, mobile number, transaction date and last 7 digits of credit/debit card number to [email protected]. Your request will be sent to our Customer Care team, who will be in touch with you shortly.

Tickets for online bookings may be printed at our self-service ticketing kiosks 30 minutes before if it's for the first showtime of the day, and 1 hour before for all other showtimes. If you'd like to collect your tickets earlier than the aforementioned durations, kindly proceed to the respective outlet's manned counter during operational hours for assistance.

Please be reminded to keep your tickets/receipts/collection slips properly as the system is unable to reissue if damaged or lost.

At the current moment, only digital vouchers with serial numbers starting with 'SG', 'SS', 'SQ', 'TD', 'TE', 'SY' e.g. (SGXXXXXXXXXXX) can be used to redeem for movie tickets online. Standard voucher T&Cs still apply.

Because for a comfortable movie experience, the Platinum Movie Suites is second to none!

Our suites is one of the most luxurious cinematic destinations which offers premium facilities.

Besides being able to watch movies in the comfort of our finest premium leather seats which can be fully reclined, you will also have access to the exclusive Platinum Movie Suites Lounge.

Standard Platinum Movie Suites tickets do not include food and beverage. 

Currently, a pack of our Signature Caramel Popcorn and a bottled drink (choose between Dasani Drinking Water and Heaven & Earth Green Tea) will be served with every standard Platinum Movie Suites ticket purchased.

For the most updated promotions for Platinum Movie Suites, please check our Promotions Page here.

Smart casual is the dress code for Platinum Movie Suites. Slippers and sleeveless tops will not be permitted. 

Platinum Movie Suites operate daily, based on available showtimes. Entry to the lounge is permitted 15 minutes before your respective showtime. 

Certainly! We welcome all guests according to the prevailing movie rating.

We’re afraid not! The Platinum Movie Lounge is only accessible to all guests who have booked tickets for a Platinum Movie Suites showtime, 15 minutes before the movie starts.

You may purchase your own new personal blanket for $6. 

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All Platinum Movie Suites ticket types exclude table service.

Standard Platinum Movie Suites tickets are applicable for weekday and weekend showtimes, including Eve of Public Holidays and on Public Holidays.

Student/Senior tickets are applicable for showtimes on Mon - Fri, before 6pm, excluding Eve of Public Holiday and on Public Holidays. Original student or senior ID must be presented prior to purchase of the ticket at the box office counter and at the usher point for an identification check. You may be liable to pay for the full ticket price if no ID is shown. Refunds will not be entertained.

Check out promotions and privileges here.

To change the date/time of your originally booked movie, there is a fee of $1.50 (per transaction and limited to a maximum of 10 tickets). You can only make changes to your booking by going directly to the box office of the Cineplex where you had booked your tickets; changes must be done at least 2 hours before the movie showtime that you had originally booked for. This is subject to seats availability of the movie and/or showtime that you want to change to.

No changes can be made after the movie that you originally booked has started and all tickets and booking fees are non-refundable. No changes can be made for the location, for e.g. Jem to Cineleisure.

Unfortunately, all transactions once completed and confirmed are not exchangeable or refundable.

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

Platinum Movie Suites are located at the following venue:

• Cathay Cineplex Jem (50 Jurong Gateway Road, Jem, #05-04, Singapore 608549)

Yes, you will be able to purchase Platinum Movie Suites tickets from the box office but only for the same Cineplex. 

If you have queries with regards to Platinum Movie Suites, kindly email us at [email protected] or complete the enquiry form on the Contact Us page.

We would love to hear from you! Leave us a note at [email protected].

We want you to enjoy the most immersive movie experiences! To ensure quality presentation of the 3D movies, higher investment costs are incurred in the equipment, manpower and service and equipment maintenance.

This is also a price model adapted from countries who already showcase 3D movies as a permanent feature i.e. USA, Australia.

Approach our usher at the back of the hall to have it changed before the start of the main feature.

Our 3D glasses are available in both kids and adults’ sizes.

If you feel ill watching the movie, remove your 3D glasses, close and relax your eyes. Should you require further assistance, please leave the hall and approach any of our ushers stationed just outside the hall.

We will address incidents on a case-by-case basis. The company policy would be to not facilitate a refund if there were no inherent faults in the presentation from a technical or service provision perspective as patrons are free to leave the hall should the 3D effects not sit well with them.

Yes, we welcome children below the age of 3 too! However, parent/guardian will need to purchase a separate admission ticket for the child.

Yes, movie aficionados can look forward to designer and movie-themed collectible 3D glasses if available for purchase. 

With personal RealD 3D glasses, you will be able to enjoy 3D movies in hygienic comfort!

You can reuse your pair of glasses up to 10 times in any 3D halls at Cathay Cineplexes by simply bringing the pair along on your subsequent visits. 3D movie ticket prices at Cathay Cineplexes are thus made more affordable as compared to other cinema operators in Singapore when you reuse your RealD 3D glasses.

Proper packaging for the glasses are provided to help you extend the longevity, leading to greater savings! 

Looking for utmost comfort in a regular commercial hall? The Elite Club seats are the first-of-its-kind category that offers wider leg room, motorised backrest and leg rest facilities. Situated at the last 2 rows of every hall at Cathay Cineplex West Mall, the reclinable seats allow you to adjust accordingly to your own comfort preference with completely silent fluid motion. 

Lovebirds will be delighted! Ultima seats are couple seats with the widest seat width, aimed at providing an unparalleled level of comfort and privacy.

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^All 3D rates reflected are exclusive of the $2 surcharge for 3D glasses

Yes, we welcome you to hold your event at Cathay Cineplexes. Write to us at [email protected] with your booking details and we will reply you within 3 working days.

Sure you can! Contact our team at [email protected] with the details of your rental and we will reply you within 3 working days.

Please submit your query here or email our corporate sales team at [email protected] for further information.