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* For patrons aged 55 years & older. Not valid on eve of PH and PH.

** Valid for all Primary, Secondary & Tertiary students in Singapore. Not valid on eve of PH and PH.

^ Inclusive two (2) tickets and two (2) packet of Signature Caramel Popcorn

"Blockbuster" film is defined as a high-budget production aimed at mass markets, with associated merchandising, on which the financial fortunes of film studio or distributor depended.

Please refer to the “Promotions” tab on the homepage for more information on senior citizen, student ticket discount and privileges.

For usage of movie vouchers, please refer to the voucher T&Cs. Selected movie vouchers are only redeemable at Box Office and not redeemable via online booking. The movie voucher must be redeemed before the expiry date stated on the voucher. Strictly no extension allowed.

Tickets for 3D films, Platinum Movie Suites, Ultima and Wave seats, or films that are subject to special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc. Please refer to the respective showtime for the actual pricing. Seniors and children will pay the same rates - complimentary and discount rates are not applicable.

To avoid booking errors, please do not open multiple website tabs and refrain from using third party apps.

We have gone cashless!

Be sure to keep your preferred mode of digital payment handy!

The following modes of payment are accepted: Mastercard, Visa, American Express, NETS, GrabPay, Shopback and selected Cathay Cineplex Gift Vouchers.

Movie vouchers are valid only for Standard 2D movie tickets. Movie vouchers are not valid for use with tickets for 3D films, Platinum Movie Suites, Ultima and Wave seats, or films that are subject to special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc.

Cathay Cineplexes' commitment to providing all guests a quality cinematic experience every visit remains a top priority. However, in view of the increasing costs for utilities, hires, and expenses, the prices for our tickets have been adjusted accordingly. We'd like to assure all guests that an array of pocket-friendly options are available. Click here to learn more about our ticket promotions.

Secure your seats early! You can book your tickets as long as the movie title and showtime are reflected on our website, mobile app and at the box office. Please note that bookings via website and app will still require collection of tickets at selected outlets for entry to the hall.

Occasionally, showtimes with no booked seats are subject to change and removal. To avoid disappointment, we strongly encourage you to book your preferred showtime and seats online or via our mobile app.

“No Free List” movies are accompanied by an asterisk ( * ).

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

If your booking is searched and/ or made via third party websites or mobile apps, we will not be held liable for any errors.

To avoid booking errors, please do not open multiple website tabs.

Yes you can proceed to make changes for date/time directly at the box office of the Cineplex where you had booked your tickets for, at least 2 hours before the movie showtime you originally booked for. This is subject to seat availability of the movie and/or showtime that you want to change to.

Change of location is not allowed (e.g. from Causeway Point to JEM).

Do note that there’ll be a administrative fee of $1.50 per transaction and limited to a maximum of 10 tickets.

For Platinum Movie Suites, the administrative fee is $5 per transaction.

Please note that the above is subjected to full priced and selected promotional priced tickets only.

To avoid booking errors, please do not open multiple website tabs and do not use third party apps.

A child, 90cm and above in height requires a ticket for admission. A child below the aforementioned height can enter for free, but will not be entitled to have a seat to himself/ herself.

- Valid at all Cathay Cineplexes, to all Primary, Secondary and Tertiary students in Singapore.

- Valid from Mondays to Fridays, exclude Public Holidays and the Eve of Public Holidays, for movies screened before 6pm.

- Not valid with online purchase, corporate / block bookings, other discounts, promotions, 3D films, Ultima and Wave seats, or films that are subject to
  special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc, vouchers
  and passes at Cathay Cineplexes.

- Other T&Cs apply, please refer here.

- Valid at all Cathay Cineplexes, to senior citizens aged 55 years old and above in Singapore.

- Senior citizens must present a valid identification on purchase of tickets at the box office. Please note that without the proper identification, normal
  rates will apply.

- Valid from Mondays to Fridays, exclude Public Holidays and the Eve of Public Holidays, for movies screened before 6pm.

- Not valid with online purchase, corporate / block bookings, other discounts, promotions, 3D films, Ultima and Wave seats, or films that are subject to
  special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc, vouchers
  and passes at Cathay Cineplexes.

- Other T&Cs apply, please refer here.

No, cross-outlet booking services are not available. You may wish to book your tickets for any Cathay Cineplexes outlet via our website or mobile app.

The Board of Film Censorship requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached. For more information, please view movie ratings by the IMDA.

Please note that proof of age is required at the Box Office, Ticket Collection Point and before entry to hall. It is recommended that a valid identification card or passport which carries a PHOTO display and indicates the date of birth, be used as proof of age.

Our box office counters open 30 minutes before the first showtime of the day.

Only food and beverages bought from Cathay Cineplexes Cinesnax (i.e. our F&B counters) can be allowed into our cinema hall. Our staff reserve the right to have your external F&B items kept securely for your collection after the movie.

No re-printing nor replacement is allowed for lost of movie tickets or receipts. We only allow entry to our cinema hall upon presentation of original movie ticket and collection of F&B upon presentation of original F&B receipt.

Customers in wheelchairs are also able to purchase tickets at our Box Office counters and/ or self-service kiosk(s) in advance to secure the limited berths available.

You are recommended to arrive at least half an hour before the showtime and seek assistance for special access to the berth(s). Please allow an extended time for assistance during peak period/ hours.

For the convenience of our customers, our seating arrangements are optimized to accommodate groups together, especially during peak periods. If you need further assistance or have special requests, please don't hesitate to approach our friendly Box Office staff, who will be happy to help.

For security purposes, we have a limit of 10 tickets that can be booked online in a single transaction. If you need to book more than 10 tickets, please contact our Box Office directly and we'll be happy to assist you.

Subtitled screenings are available for selected movies at Cathay Cineplexes.

Please visit our website to check if a specific film has subtitled shows.

Language of subtitle will be represented as such:  

Please approach our staff on duty at the outlets. Otherwise, please submit your query using the form here or email us at [email protected]

Our office operates from Mon to Fri, 9am to 6pm, excluding Public Holidays.

Our Customer Care Team will get in touch with you in 3 to 5 working days.

Thank you for your interest. You may email your resume to [email protected].

Please inform our staff in advance that you require an official receipt before the purchase is made.

For other related queries, please email [email protected]

No exchange or refund is allowed for booking/ ticket under any circumstances in accordance to the terms and conditions you have agreed when making your purchase.

We will not be held liable for any errors if the booking is made via any third party websites or mobile applications.

We thank you for your understanding on this matter.

A new cinema week is from Thursday to the following Wednesday.

Showtimes for:

- Thursday to Sunday: released every Tuesday afternoon

- Monday to Wednesday: released by Friday afternoon

Advance booking may be released for selected movie/ blockbuster title before the opening date.

Do note that the above is a general guideline that is subject to change.

Watch movies from your favourite seat! Choose your preferred seat on the seating plan; you will be charged based on the number of seats selected, which are indicated in blue. De-select by clicking on the blue seats again.

- Credit Cards (Visa/ Mastercard)
- Debit Cards
- Grab Pay

For usage of vouchers, please refer to the voucher T&Cs. Only selected voucher types are redeemable online.
The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.

We incorporate SSL security within our website. This is an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.

A non-refundable $2 booking fee cover the costs associated with administration, development and maintenance required on the software which is necessary to bring the convenience of booking your seats early online.

This fee does not apply when you purchase your tickets at the Box Office or self-service kiosk.

We have various promotions and offers.

Please visit our website for the latest updates.

Please collect your online booking tickets at our self-service kiosks within the following timeframes:
- 30 minutes prior to the first showtime of the day
- 1 hour prior to all other showtimes

Alternatively, visit our manned counter during operational hours for early collection.

Collect your booking with:
- Booking reference number
- Email confirmation
- Contact number

Please note that management reserves the right to request cardholder identification for verification purposes, if necessary.

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if your tickets are uncollected. If your booking is made via third party websites or mobile apps, we will not be held liable for any errors.

Please use the “Check Booking” function on our website here.

You should reach the 'Booking Successful' page at the end of your online booking.

This indicates that your booking has successfully completed the entire transaction and you may check your email for confirmation.

If you’ve been charged for an unsuccessful booking, please email to our Customer Care team at [email protected].

Our office operates from Mon to Fri, 9am to 6pm, excluding Public Holidays.

Our Customer Care Team will get in touch with you in 3 to 5 working days.

You may redeem your movie voucher before voucher expiry date.

For Physical Voucher:
Please proceed to any Cathay Cineplex Box Office counter to redeem your tickets.

For Digital Voucher:
Digital vouchers with serial numbers starting with 'SG', 'SS', 'SQ', 'TD', 'TE', 'SY' e.g. SGXXXXXXXXXXX may be redeemed for tickets via website, mobile app, box office counter and self-service kiosk.

3D glasses are available for sale at Cathay Cineplexes box office counter.

A Standard Platinum Movie Suites ticket includes a pack of Cathay Cineplex's Signature Caramel Popcorn and a bottled drink (choose between Dasani Drinking Water and Fuze Tea Jasmine Green Tea).

For the most updated promotions for Platinum Movie Suites, please check our Promotions Page here.

Platinum Movie Suites operate daily, based on available showtimes. 

Yes, children are allowed. We welcome all guests according to the prevailing movie rating.

No, blankets are not provided. You may purchase your own new personal blanket for $6 at the box office counters.

All Platinum Movie Suites ticket types exclude table service.

Standard Platinum Movie Suites tickets are applicable for weekday and weekend showtimes, including Eve of Public Holidays and on Public Holidays.

Student/Senior tickets are applicable for showtimes on Mon - Fri, before 6pm, excluding Eve of Public Holiday and on Public Holidays. Original student or senior ID must be presented prior to purchase of the ticket at the box office counter and at the usher point for an identification check. You may be liable to pay for the full ticket price if no ID is shown. Refunds will not be entertained.

All transactions once completed and confirmed are not exchangeable or refundable.

Platinum Movie Suites are located at Cathay Cineplex Jem (50 Jurong Gateway Road, Jem, #05-04, Singapore 608549).

Platinum Movie Suites tickets can be purchased through various channels:

- Cathay Cineplex website/ mobile app

- Box office counters/ self-service kiosks at Cathay Cineplex JEM

Ultima seats are couple seats with the widest seat width, aimed at providing an unparalleled level of comfort and privacy.

Wave seats offer maximum comfort with full-length loungers, reclining positions for optimal viewing, and convenient integrated cupholders.

We welcome you to hold your event at Cathay Cineplexes.

Our venue can accommodate various functions, including corporate meetings, award ceremonies, private screenings, and religious services.

Write to us at [email protected] with your booking details and we will reply you within 3 working days.

For bulk purchase, write to our Corporate Sales team at [email protected].