TERMS AND CONDITIONS FOR EVENTS

1.

Confirmation of Booking

  • Please note that online enquiries, calls, or emails do not confirm a corporate booking.
  • A booking is confirmed ONLY when the Sales Agreement, outlining all agreed terms, has been issued and signed.
  • Cathay Cineplexes is not liable for any information shared with your guests based on preliminary communications.
2.

Conditions of Sale

  • No changes to the booking once the contract has been signed.
  • No refunds, extensions, or exchanges will be provided for tickets and combos that are not distributed or for guests who do not attend.
3.

Movie Release Dates

  • Kindly note that all release dates stipulated in the movie line-up are subjected to changes without prior notice.
  • Release dates are set solely by movie distributors and may change without notice. Cathay Cineplexes is not responsible for any changes or related inconvenience.
4.

Movie Artwork and Copyright Materials

  • Corporate bookings are strictly for invited guests only and not for promotional or marketing use.
  • Use of movie artwork or materials is not permitted unless approved by the respective distributors.
  • All movie information and visuals shared are for internal reference only.
  • Cathay Cineplexes is not liable for any unauthorised use or copyright infringement.
5.

Movie Showtime

  • Final movie runtime is typically confirmed by the distributor a few weeks before release.
  • Showtimes will be available 1–2 weeks prior to the event, based on the confirmed runtime.
  • Please note, all discussed screening times are subject to adjustments of ±15 minutes.
6.

Film Classifications (Movie Ratings)/ Admission Conditions

  • Film ratings are determined by the Info-communications Media Development Authority (IMDA) and may not be available at the time of booking. Clients are legally required to comply with IMDA ratings on the event date.
  • Cathay Cineplexes reserves the right to deny entry if guests cannot provide valid ID or do not meet the age requirement.
  • No refunds or compensation will be given for refused entry.
7.

Admission Rules

  • Please note that children whose height are 0.9m and above would need their own ticket for admission.
8.

No outside food and beverages allowed

  • Only food and beverages purchased from Cathay Cineplexes are allowed in the cinema halls
  • Outside food and beverages (including door gifts or goodie bag items) are strictly not permitted in the halls.
9.

Security

  • Cathay Cineplexes will not accept responsibility or liability for the loss or damage to any equipment left at the cinema premises prior to, during, or after the event. The client must take all necessary steps including buying insurance to cover such losses or damages.
10.

Day of the Event / Point of Contact

  • The organiser must identify themselves to the assigned Duty Manager upon arrival on the event day.
11.

Other Terms and Conditions

  • All other terms and conditions stated in the Sales Agreement remain in force.