GENERAL
1. What are your current ticket prices?
2. What forms of payment do you accept at the box office counters?
3. Can I use my movie vouchers to book tickets for any movie?
4. Why are your ticket prices revised?
5. How many days in advance can I book tickets?
6. Why was a movie showtime that I saw available online earlier, not available for purchase/booking at your box office anymore?
7. How do you tell if a movie is on the "No Free List"?
8. Can I cancel my booking and request for a refund?
9. Am I able to make changes to the date/ time/ location of my purchased tickets/ booking?
10. Do children need to purchase movie tickets?
11. What are the Terms and Conditions of the special Student’s Rate at all Cathay Cineplexes?
12. What are special rates for senior citizens?
13. Can I purchase movie tickets for any Cathay Cineplexes outlet from your box office?
14. What do film ratings mean?
15. What are your box office's operating/opening hours?
16. Can I bring food and drinks into the theatres?
17. I lost my original movie ticket or original F&B receipt. Can I get a reprint of my movie ticket or collect my F&B based on my credit card receipt?
18. Do you provide facilities for the physically impaired?
19. Why can't I select seats by leaving a space in between?
20. How many tickets can I book per transaction online?
21. Are all movie screenings at Cathay Cineplexes subtitled?
22. Who can I contact to make an enquiry or seek assistance?
23. Where can I get information on career opportunities at Cathay Cineplexes?
24. How can I get an official receipt for my purchase?
25. What is your refund policy?
26. When are online movie schedules updated?
27. Can I select seats?
28. What forms of payments do you accept online?
29. Is it safe to use my credit card?
30. Why is there an additional Booking Fee charge?
31. What are the promotions available at Cathay Cineplex?
32. How do I collect online booking?
33. Will I be charged if I do not collect my tickets?
34. How do I check if my booking is confirmed?
35. How do I know if my online booking is successful?
36. How do I redeem my movie voucher?
37. Are 3D glasses provided for 3D movies?
PLATINUM MOVIE SUITES
1. Does Platinum Movie Suites include food and beverage or in-theatre dining?
2. What are the operating hours for the lounge & suites?
3. Are children allowed into the Platinum Movie Suites?
4. Are customers allowed into the lounge without purchasing a Platinum Movie Suites ticket?
5. Are blankets provided in the cinema hall?
6. How much does each ticket at the Platinum Movie Suites cost?
7. Can I change my booking if I mistakenly selected Platinum Movie Suites instead of a standard ticket?
8. Where are Platinum Movie Suites located?
9. Where and how can I purchase Platinum Movie Suites tickets?
ULTIMA AND WAVE SEATS
1. What are Ultima and Wave seats?
CORPORATE EVENTS AND HALL RENTALS
1. Can I hold a event or book a hall at Cathay Cineplexes?
2. How can I make a bulk purchase for gift vouchers?