01. Current ticket prices
Non-Blockbuster Rates (2D)
TICKET TYPE 2D Movies ^3D Movies Dolby Atmos 2D Ultima 2D @ JEM & WM ^Ultima 3D @ JEM & WM Elite Club 2D@ WM ^Elite Club 3D@ WM
Senior Citizen* $5.00 N.A N.A N.A N.A N.A N.A
Student** $7.00
$8.00 N.A N.A N.A N.A N.A
Mon - Thu
(all sessions, including sneak previews)
$9.00 $10.00 $10.00 $10.50 $11.50 $11.50 $12.50
Fri & eve of P.H
(sessions before 6pm; including sneak previews)
$10.00 $13.00 $11.00 $11.50 $15.00 $12.50 $16.00
Fri & eve of P.H
(sessions from 6pm; including sneak previews)
$13.00 $14.00 $14.00 $15.00 $16.00 $16.00 $17.00
Sat, Sun and P.H
(all sessions, including sneak previews)
$13.00 $14.00 $14.00 $15.00 $16.00 $16.00 $17.00

^All 3D rates reflected are exclusive of the $2 surcharge for 3D glasses
*For patrons aged 55 years & older. Valid Mon-Fri, sessions before 6pm. Not valid on PH/eve of PH
** Valid for all Primary, Secondary & Tertiary students in Singapore. Valid Mon-Fri, sessions before 6pm. Not valid on PH/eve of PH
Please refer to the “Promotions” tab on the homepage for more information on senior citizen, student and preferred credit & loyalty cards.

02. Why are there new ticket prices for 2014?
There has been a marked increase in operational expenses for the past few years. As such, it is challenging to absorb these rising costs which comprise rental, staff costs, utilities and film hires. As a commitment to keep cinema-going affordable for all segments of the community, Cathay continues to provide preferential rates for UOB/American Express/MasterCard credit card holders, senior citizens, students, parent and child (Mom ‘N’ Tots promotion) and groups of four (Party-Of-4 Deal). A free hot beverage will also be extended with the purchase of every Senior Citizen ticket purchased for weekday shows before 6pm.

For details regarding promotional preferred rates, please refer to the “Promotions” tab on the homepage for more information.
03. Why am I unable to purchase tickets singly for Cineleisure Orchard Screen 3?
This is a new couple hall type which features sale of tickets in pairs and in even numbers. Should you wish to purchase seats singly or in odd numbers, do select other available show-times showcased in a different hall.
04. How do you determine which films are categorized as “Blockbuster” titles?
There are strict criteria for a film to fulfill, before being categorized as a "Blockbuster" title and the films selected will need to meet at least 2 of the following pre-requisites:
a. A-List Cast and / or Director i.e. Angelina Jolie, Tom Cruise, James Cameron, Steven Spielberg, Jerry Bruckheimer, Jet Li, Donnie Yen, Jackie Chan, Andy Lau, etc
b. Part of a successful franchise i.e. Pirates of the Caribbean, Transformers, Kung Fu Panda, Harry Potter etc
c. A big production budget i.e. more than USD100 million
d. Opening date in Singapore to be similar with USA (Hollywood titles) or Hong Kong / China (Mandarin titles)

Films categorized as "Blockbuster" titles must fufill at least 2 of the above pre-requisites and are charged at a different price.
05. When do you update your online movie schedules?
Our online movie schedules are updated every Wednesday evening each week. These schedules will reflect the showtimes from Thursday to the following Wednesday of each week. Please note that Cathay Cineplexes does not provide its movie schedules to any other third party websites.
06. Why is a showtime different at the Cineplex than what is shown on the newspaper movie schedules?
In order to insert our movie schedule advertisements in the newspapers, we are required to submit our movie schedules at least 2 days in advance and even earlier when there is a public holiday. Hence, when there are changes to the schedules, these cannot be corrected as the newspapers will not accept amendments after submission. To confirm a showtime, please check the updated schedules in our website or at the box office.
07. How many days in advance can I book tickets?
As long as the schedule for the movie title you would like to book is reflected online or at the box office, you may book your tickets up to 7 days in advance. For some movies, an even more advanced schedule may be available for you do your booking.
08. What time does your box office open and close?
The box office opens at 10 am in the morning and will close half an hour after the last showtime in the evening.

Please note that the opening and closing hours of our box office may vary from one cineplex to another as they depend on the first movie and the last movie of the day at each cineplex. Furthermore, one Cathay cineplex may offer midnight screenings, while another Cathay cineplex offers double midnight screenings, hence the variations of timing.
09. Where can I direct my enquiries?
Your enquiries can be directed to corporate_services@cathay.com.sg.
10. How do you tell if a movie is on the “No Free List”?
If the movie title is accompanied by an asterisk ( * ) , it is on the “No Free List”.
11. Can I cancel my booking and request for a refund?
After your booking is confirmed and paid for, no cancellations or refunds will be allowed. All tickets sold are non-returnable and non-refundable even if you do not turn up to collect your tickets or for any other reasons.
12. How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
13. Do children need movie tickets?
Tickets need to be purchased for children above 0.9m in height. A child below the abovementioned height can enter for free but will not be entitled to have a seat to himself/ herself.
14. What are the Terms and Conditions of Mums & Tots promotion at all Cathay Cineplexes?
• Only valid for movies screening before 2pm from Mondays to Fridays. Please check our website or box office for showtimes.
• Only G & PG rated movies are valid for this promotion.
• Not valid on Public Holidays & Eve of Public Holidays.
• One adult ticket must be purchased & one child below 7 years old enters free.
• Not valid with any other promotions, 3D movies, credit card discounts, vouchers, passes and senior citizen rates.
• This promotion is valid for box office purchases only and not for online and phone bookings.
15. What are the Terms and conditions of the special Student’s Rate at all Cathay Cineplexes?
$7.00 per ticket from Mondays to Fridays, for movies before 6pm at any Cathay Cineplex.

• This promotion is open to all Primary, Secondary and Tertiary students in Singapore.
• This promotion is not valid on Public Holidays and the Eve of Public Holidays.
• This promotion is not valid with online / phone / corporate / block bookings, other discounts, promotions and 3D movies at Cathay Cineplexes.
• Student must be present & produce valid student pass on purchase of tickets at the box office.
16. What are special rates for senior citizens?
• $4 per movie ticket, before 6pm from Mondays to Fridays.
• Not valid on Eve of Public Holidays & Public Holidays.
• Valid at all Cathay Cineplexes.
• Please remember to produce identification as the rate is only valid for senior citizens aged 55 and above.
• This special rate is valid for box office purchases only and not for online and phone bookings.
• Not valid with any other promotions, 3D movies, credit card discounts, vouchers and passes.
• Please note that without the proper identification, normal rates will apply.
17. Do you accept payment by NETS ?
NETS payment is accepted at selected box office counters across all Cathay Cineplex locations. Please note that NETS is not available for online and phone bookings.
01. What forms of payment do you accept?
We currently accept Amex, Mastercard and Visa credit and debit cards for online purchasing.
02. Is it safe to use my credit card?
We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.
03. How much does it cost?
In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of $1.50 for commercial halls and $2.50 for Platinum Movie Suites per confirmed transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming of your purchase.
04. What about GST?
All prices quoted on this site are inclusive of GST.
05. Are there any Credit Card Discounts / Movie Gift Vouchers / Complimentary Passes / Promotions that is applicable with online booking?
All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings. These are only applicable for direct purchase at box office.
06. Can I select seats?
Yes, you can select your seats by clicking on the seats you want on the seating plan. You will be charged according to the number of seats selected. The selected seats you have selected are in green. To de-select, click on the green seats and you can re-select your preferred seats again.
07. How many tickets can I purchase online ?
There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish. For each transaction, there is a non-refundable $1.50 booking fee.
08. How do I collect my tickets?
Your tickets are immediately available for collection at the box office of the Cineplex that you booked your tickets at after you have completed your purchase and received the confirmation of booking. For security reasons, the cardholder must be present to collect the tickets and will need to bring along the same credit card used to make the bookings online. Email confirmations and booking reference numbers will not be accepted for ticket collections. Please also note that the management reserves the right to request for the cardholder's identification for verification purposes.
09. Do I require my credit card to collect my tickets?
Yes, the cardholder must bring along the same credit card used to make the booking online, to collect tickets at the box office of the cineplex that he or she booked the tickets with. Email confirmations and booking reference numbers will not be accepted.
10. How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
11. Will I be charged if I do not collect my tickets ?
The booking system works via eNets and your credit/debit card will be charged immediately on confirmation of booking. Hence if you do not collect your tickets, your credit/debit card would already have been charged and no changes/cancellations/refunds will be entertained.
12. What do film ratings mean?
The Board of Film Censorship requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached.
G For general viewing.
PG Parental Guidance advised. Some scenes may be unsuitable for young children.
PG13 Parental Guidance for Children below 13
NC16 No admission for children below 16.
M18 For viewers aged 18 years and above.
R21 Suitable only for persons aged 21 years and above. This replaces previous R(A) rating.

Please note that without the proper identification, normal rates will apply.

Please note that proof of age may be required at the Box Office or Ticket Collection Point. It is recommended that an Identification card or Passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.
13. What is your refund policy?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.
14. When is my credit card debited?
Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button on the screen does.
15. Where can I make an enquiry I could not find the answer here?
If you are not able to find the answer here you can send your enquiry to corporate_services@cathay.com.sg.
01. What is the Platinum Movie Suites and how is this different from the other cinema halls?
The Platinum Movie Suites is Cathay Cineplexes' newest and most luxurious cinematic destination. It is a class type that boasts premium facilities and services above and beyond what you can already enjoy in our commercial halls. You can enjoy watching movies in the comfort of our finest premium leather seats that are fully reclinable. With the purchase of a Platinum Movie Suites ticket, you will also be invited to our exclusive Platinum Movie Lounge where you can enjoy WI-FI access and complimentary usage of iPad. There is also a gourmet selection of food and drinks for your enjoyment at the Platinum Movie Lounge prior to your movie. We welcome you to sit back, relax and enjoy the Platinum Movie Experience.
02. Is there a dress code for the Platinum Movie Suites?
Slippers and sleeveless tops will not be permitted and the dress code for the Platinum Movie Suites is Smart Casual.
03. What are the operating hours for the lounge?
Our operating hours for the lounge will be from 10am till late.
04. Can refreshments ordered from the concession counters be brought into the Movie Suites & Lounge?
We offer a gourmet selection of the finest refreshments at the Platinum Movie Suites and only food and beverages purchased in the Platinum Movie Suites can be consumed in the lounge and suite.
05. Do you serve alcohol at the Platinum Movie Suites?

We offer a variety of alcoholic beverages* for your selection in the Platinum Movie Lounge (i.e. champagne, white wine, red wine, Tequila Sunrise, Platinum Paradise and more).

* As we are in the process of attaining the relevant alcohol licence for the Platinum Movie Suites at Cineleisure Orchard, we seek your understanding in selecting the mocktail and soft drink options from the menu. Please do visit us at the Platinum Movie Suites, The Cathay to enjoy our wine offerings.

06. Are children allowed into the Platinum Movie Suites?
We welcome all guests aged 18 and above to our Platinum Movie Suites and Lounge. This is because we serve alcohol in the lounge and we do not wish to encourage consumption of alcohol for those under 18 in accordance with law.
07. Are members of the public allowed into the lounge without purchasing a Platinum Movie Suites ticket?
The Platinum Lounge is exclusively available to customers who purchase tickets to the Platinum Movie Suites.
08. Are pillows and blankets provided in the cinema hall?
We will have pillows and blankets in the cinema hall available for your use during the movie screening upon request.
09. How much does each ticket at the Platinum Movie Suites cost?
Days of Screening 2D Rates 3D Rates
Mondays – Thursdays (excl PH and eve of P.H.) S$28 S$35
Fridays – Sundays (incl PH and eve of P.H.) S$38 S$45
10. What are the ticket discounts I can enjoy at the Platinum Movie Suites?

If you are a MasterCard World card member, you will be able to enjoy $5 discount per Platinum Movie Suites ticket and enjoy 10% savings on food and beverage purchased at the Platinum Movie Lounge. This offer is applicable at all Platinum Movie Suites – The Cathay, Cineleisure Orchard and Jem.

Other terms & conditions apply. For details, please refer to the respective banks' websites.

11. Where I can find out more about the current promotions and privileges?
You would be able to check out our promotions and privileges under the "More Privileges" tab at cathay.com.sg/platinum.
12. Where are the Platinum Movie Suites located?

Platinum Movie Suites are located at the following venues:

  • The Cathay Cineplex, Level 5 (2 Handy Road, The Cathay, Singapore 229233)
  • Cathay Cineplex Cineleisure Orchard, Level 4 (8 Grange Road, Cineleisure Orchard, Singapore 239695)

You can look forward to enjoying this premium service at Cathay Cineplex JEM (50 Jurong Gateway Road, JEM, #05-04, Singapore 608549) - Opening Soon!

13. Is there a price difference between the Concession and the Lounge? Why is it more expensive?
The Platinum Movie Suites offers a gourmet selection of the finest food and drinks and guests could choose from an array of delectable Appetizers, Entrees and Dessert. The menu mix at the concession counters are mostly bite-sized items and are hence less costly.
14. Are we able to purchase the Platinum tickets from regular counters or other sites as well?
Yes, you would be able to purchase Platinum Movie Suites tickets from the box office at any other Cathay Cineplex locations. For The Cathay and Cineleisure Orchard, please note that you would be able to purchase the tickets only on Level 5.
15. Is there any number i can contact if I have any enquiries?
You can call our Concierge Service at (+65) 6735 2262 / (+65) 67378288 (daily between 10am – 7pm) for any enquiries pertaining to the Platinum Movie Suites. Alternatively, you can also leave us a note at platinum@cathay.com.sg and we will get back to you within 2 working days. There will be a concierge booking fee of $10 applicable.
16. Any Refund or Exchange Policy?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. Uncollected tickets are non-refundable or exchangeable too.
17. What if i booked a Platinum Movie Ticket instead of a normal ticket which i intended to?
Unfortunately, all transactions once completed and confirmed are not exchangeable or refundable.
18. Any special membership available for the Platinum Movie Suites?
We are inviting the first 5,000 guests* who purchase a Platinum Movie Suites ticket to join our Priority Membership where they will be entitled to the following privileges:-
  • Complimentary Movie Experience on your birthday
  • Complimentary light bite with every 4 tickets purchased
  • Priority ticket booking
  • Special rates on Dining & Experience
  • 10% off total food and beverage bill in the Platinum Movie Lounge
  • 20% off total bill for Ala Carte lunch and dinner menu at The Cathay Restaurant
For more info, please visit cathay.com/platinum

19. Will I get to enjoy all the privileges at the Platinum Movie Suites should I forget to bring my Priority Card?
As we need to keep track of all card usage in order to ensure that we accord our members only the best benefits possible, we will need for all cards to be presented prior to the redemption of any benefit showcased under membership privileges at The Platinum Movie Lounge and Suites
20. How do I redeem for my birthday complimentary passes (For Priority cardmembers)?
You will need to present your Priority card and NRIC together with the birthday voucher at the box office in order to redeem for the complimentary birthday movie pass. Please refer to the detailed terms & conditions listed in the birthday voucher.
21. How do I give my feedback regarding my Platinum Movie Suites experience?
Your valuable feedback and suggestion are very important to us. You may leave us a note at platinum@cathay.com.sg
01. What can I expect when watching a 3D movie?
The visual presentation system employed in 3D movies attempts to maintain or recreate moving images of the third dimension, giving the illusion of depth as seen by the patron. So patrons can expect the visuals to "come alive" as if the characters and objects in the film are actually in the same room as the patron.
02. Will the cinema screen be able to project the 3D effects successfully as the screen is flat?
Yes with special 3D projection equipment & special 3D glasses. Each pair of 3D glasses can be purchased at $2.00 each and can be kept for subsequent usage for up to 10 uses with proper care and handling for your next 3D screening. These 3D glasses are to be worn throughout the main feature, they help create the illusion of depth required to make the on-screen visuals "pop out" of the screen, as if it were right in front of you.
03. How often will the Cineplex screen 3D titles?
We are looking at showcasing several movies in 3D moving forward and the frequency of this would approximately be at least once every 2 months as we depend on film distributors to confirm if there is any upcoming release available in 3D format.
04. Are we able to know in advance which movies are going to be screened in 3D?
Yes, we will advertise this information online and within our cineplex premises as soon as we receive confirmation from the film distributors on the availability of the movie in 3D format.
05. Why is a 3D movie ticket more expensive than regular movie ticket?
Cathay Cineplexes has attached a premium value to 3D tickets because of the investment costs required to ensure a smooth and efficient presentation and experience for patrons. Unlike standard 35mm and even 2D digital presentations, the costs involved in the equipment, manpower and service / equipment maintenance are significantly higher. This is also a price model adapted from countries who already showcase 3D movies as a permanent feature i.e. USA, Australia
06. Are there any movie packages or discounts for 3D titles?
Students who catch a 3D movie at Cathay Cineplexes before 6pm, from Mondays to Fridays (excluding PH and eve of PH), are entitled to a discounted movie ticket rate of $9.00.
07. Are complimentary movies passes allowed?
We will issue complimentary movie passes valid for 3D movies, only if the patron had encountered an interruption / cancellation for a 3D screening that he / she booked tickets for. If the complimentary movies tickets were issued in compensation for a fault unrelated to 3D movies, then the complimentary pass will not be valid for 3D movies.
08. What happens if there is a defect found on the glasses before the movie?
You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.
09. What happens if there is a defect found on the glasses during the movie? (eg: I don't feel the 3D effect)
You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.
10. Are the 3D glasses free-sized?
We have 3D glasses in both kids and adults’ size.
11. What should I do if I feel nauseous / ill?
Patrons who feel ill should remove their 3D glasses, close their eyes and relax. If you need further assistance, please leave the hall and approach any of our ushers stationed just outside the hall.
12. Can I get a full refund if I find the 3D effects disturbing?
Cathay Cineplexes will address incidents like these on a case-by-case basis but the company policy would be to not facilitate a refund if there were no inherent faults in the presentation from a technical or service provision perspective as patrons are free to leave the hall should the 3D effects not sit well with them
13. Are children below 3 years of age allowed to watch 3D movie screenings?
Yes, Cathay Cineplexes allows children below 3 years of age to watch 3D movie screenings. However, the parent/guardian would need to purchase a separate admission ticket for the child.
14. Can I enjoy the Mums' and tots' promotion? If not, do you have a promotion that is similar.
3D Movie Tickets will not be valid for any promotion, inclusive of Mom and Tots - nevertheless, a standard 35mm / 2D Digital version should be available should you wish to enjoy the promotional benefit. No promotions are being planned for 3D movies for now but we will evaluate this and moving forward, will determine if any promotions are suitable for 3D movies.
15. Can I purchase the 3D glasses as a memento?
Yes you can purchase designer and movie-themed 3D glasses which we have available as momentos.
16. Are child glasses available for 3D movies?
Child glasses are available at all of our cineplexes.
17. Why do we have to purchase our own 3D glasses now when watching a 3D film?
We embarked on the sale of 3D glasses as a result of patron feedback regarding hygiene standards with reusable glasses being distributed for all 3D sessions to members of the public. With the retail arrangement for our 3D glasses, patrons need not be concerned about the hygiene nor maintenance standards of these glasses as they would be personalised. Given that each pair can be used up to 10 times at any 3D hall within our circuit, patrons who catch 3D movies with us for the 2nd and subsequent times will not have to purchase another pair and would only need to pay the cost of the 3D ticket, which is at a very competitive price as compared to other cinema operators in Singapore. This actually gives our patrons savings, on top of assurance regarding the cleanliness of our glasses. We have also provided proper packaging for the glasses so that longevity of use for the glasses is not compromised and will enable our patrons to stretch the product lifespan to the maximum, leading to better savings.
01. What are Elite Club seats?
It is a new class type of seats in the last 2 rows of every cinema hall at Cathay Cineplex West Mall. With 100% ergonomically designed luxurious leather seats and a separate back rest and leg rest mechanism, it allows patrons to adjust your seat according to your own comfort level with a completely silent fluid motion.
02. What are Ultima seats?
It is our new couple-sharing seat class type with unparalleled comfort and greater privacy for patrons.
03. What are the prices for Elite Club & Ultima seats?
Ticket Type CATHAY CINEPLEXES
PRICES
2D Rates Ultima 3D 3D Rates Elite Club 3D
Mondays – Thursdays (excl PH and eve of P.H.) $10.50 $11.50 $11.50 $12.50
Thu (all sessions, inc sneak previews) $10.50 $11.50 $11.50 $12.50
Fri & eve of ph (sessions before 6pm) (inc sneak previews) $11.50 $15.00 $12.50 $16.00
Fri & eve of ph(sessions from 6pm)(inc sneak previews) $14.00 $15.00 $15.00 $16.00
Sat, Sun and P.H (all sessions, inc sneak previews) $14.00 $15.00 $15.00 $16.00
01. How can I get a REBEL membership card?
Simply purchase a full-priced ticket to any movie screened at any Cathay Cineplex.
02. What are the benefits of being a REBEL cardholder?
You can find out more on the full list of benefits at http://www.cathaycineplexes.com.sg/rebel.aspx
01. Can I hold a corporate event or book a hall at Cathay Cineplexes?
Yes you can do so by writing in to us at corporate_services@cathay.com.sg with your booking details and we will reply you within 2 working days. Alternatively, you may also fill up the corporate events booking form at http://www.cathaycineplexes.com.sg/BookForm.aspx
02. Can I book a hall at Cathay Cineplexes for religious purposes?
Yes you can do so by writing in to us at corporate_services@cathay.com.sg with the details of your rental and we will reply you within 2 working days.

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