GENERAL

  1. Non-Blockbuster Rates (2D)
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    TICKET TYPE 2D Movies ^3D Movies Dolby Atmos 2D Ultima 2D @ JEM & West Mall ^Ultima 3D @ JEM & West Mall Elite Club 2D@ West Mall ^Elite Club 3D@ West Mall
    Senior Citizen*
    (Mon to Fri, for movies before 6pm)
    $5.00 N.A N.A N.A N.A N.A N.A
    Student**
    (Mon to Fri, for movies before 6pm)
    $7.00
    $8.00 N.A N.A N.A N.A N.A
    Mon - Thu
    (all sessions, including sneak previews)
    $9.00 $14.00 $14.00 $14.00 $16.00 $14.00 $16.00
    Fri - Sun and eve of PH & PH
    (All sessions, including sneak previews)
    $13.00 $14.00 $14.00 $14.00 $16.00 $14.00 $16.00

    ^All 3D rates reflected are exclusive of the $2 surcharge for 3D glasses
    *For patrons aged 55 years & older. Not valid on eve of PH and PH.
    ** Valid for all Primary, Secondary & Tertiary students in Singapore. Not valid on eve of PH and PH.
    Please refer to the “Promotions” tab on the homepage for more information on senior citizen, student and preferred credit & loyalty cards.
  2. There has been a marked increase in operational expenses for the past few years. As such, it is challenging to absorb these rising costs which comprise rental, staff costs, utilities and film hires. As a commitment to keep cinema-going affordable for all segments of the community, Cathay continues to provide preferential rates for American Express/MasterCard credit card holders, senior citizens and students. A free hot beverage (coffee or tea) will also be extended with the purchase of every Senior Citizen ticket purchased for weekday shows before 6pm. (for same day redemption only and valid only at Cathay Cineplex West Mall upon presentation of movie ticket stub).

    For details regarding promotional preferred rates, please refer to the “Promotions” tab on the homepage for more information.

  3. This is a new couple hall type which features sale of tickets in pairs and in even numbers. Should you wish to purchase seats singly or in odd numbers, do select other available show-times showcased in a different hall.
  4. There are strict criteria for a film to fulfill, before being categorized as a "Blockbuster" title and the films selected will need to meet at least 2 of the following pre-requisites:
    a. A-List Cast and / or Director i.e. Angelina Jolie, Tom Cruise, James Cameron, Steven Spielberg, Jerry Bruckheimer, Jet Li, Donnie Yen, Jackie Chan, Andy Lau, etc
    b. Part of a successful franchise i.e. Pirates of the Caribbean, Transformers, Kung Fu Panda, Harry Potter etc
    c. A big production budget i.e. more than USD100 million
    d. Opening date in Singapore to be similar with USA (Hollywood titles) or Hong Kong / China (Mandarin titles)

    Films categorized as "Blockbuster" titles must fufill at least 2 of the above pre-requisites and are charged at a different price.
  5. Our online movie schedules are updated every Wednesday evening each week. These schedules will reflect the showtimes from Thursday to the following Wednesday of each week. Please note that Cathay Cineplexes does not provide its movie schedules to any other third party websites.
  6. As long as the schedule for the movie title you would like to book is reflected online or at the box office, you may book your tickets up to 7 days in advance. For some movies, an even more advanced schedule may be available for you do your booking.
  7. The box office opens at 10 am in the morning and will close half an hour after the last showtime in the evening.

    Please note that the opening and closing hours of our box office may vary from one cineplex to another as they depend on the first movie and the last movie of the day at each cineplex. Furthermore, one Cathay cineplex may offer midnight screenings, while another Cathay cineplex offers double midnight screenings, hence the variations of timing.
  8. Your enquiries can be directed to corporate_services@cathay.com.sg.
  9. If the movie title is accompanied by an asterisk ( * ) , it is on the "No Free List".
  10. After your booking is confirmed and paid for, no cancellations or refunds will be allowed. All tickets sold are non-returnable and non-refundable even if you do not turn up to collect your tickets or for any other reasons.
  11. You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
  12. Tickets need to be purchased for children above 0.9m in height. A child below the above mentioned height can enter for free but will not be entitled to have a seat to himself/ herself.
  13. $7.00 per ticket (2D movie) and $8 per ticket (3D movie) from Mondays to Fridays, for movies before 6pm at any Cathay Cineplex.

    • This promotion is open to all Primary, Secondary and Tertiary students in Singapore.
    • This promotion is not valid on Public Holidays and the Eve of Public Holidays.
    • This promotion is not valid with online / phone / corporate / block bookings, other discounts, promotions and 3D movies at Cathay Cineplexes.
    • Student must be present & produce valid student pass on purchase of tickets at the box office.
  14. • $5 per movie ticket, before 6pm from Mondays to Fridays.
    • Not valid on Eve of Public Holidays & Public Holidays.
    • Valid at all Cathay Cineplexes.
    • Please remember to produce identification as the rate is only valid for senior citizens aged 55 and above.
    • This special rate is valid for box office purchases only and not for online and phone bookings.
    • Not valid with any other promotions, 3D movies, credit card discounts, vouchers and passes.
    • Please note that without the proper identification, normal rates will apply.
  15. NETS payment is accepted at selected box office counters across all Cathay Cineplex locations. Please note that NETS is not available for online and phone bookings.
  16. We have ceased cross outlets purchase of tickets since 01 April 2015. You may continue to purchase ticket(s) for all Cathay Cineplexes via our online booking site.

ONLINE BOOKING

  1. We currently accept Mastercard and Visa credit and debit cards for online purchasing.
  2. We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.
  3. In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of $1.50 for commercial halls and $2.50 for Platinum Movie Suites per confirmed transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming of your purchase.
  4. All prices quoted on this site are inclusive of GST.
  5. All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings.
  6. Yes, you can select your seats by clicking on the seats you want on the seating plan. You will be charged according to the number of seats selected. The selected seats you have selected are in green. To de-select, click on the green seats and you can re-select your preferred seats again.
  7. There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish. For each transaction, there is a non-refundable $1.50 booking fee.
  8. Your tickets are immediately available for collection at the box office of the Cineplex that you booked your tickets at after you have completed your purchase and received the confirmation of booking. For security reasons, the cardholder must be present to collect the tickets and will need to bring along the email confirmations or booking reference numbers. Please also note that the management reserves the right to request for the cardholder's identification for verification purposes.
  9. No, the cardholder are not required to bring along the credit card used to make the booking online, to collect tickets at the Box Office of the Cineplex that he or she booked the tickets with. Email confirmations or booking reference numbers are accepted.
  10. You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
  11. The booking system works via eNets and your credit/debit card will be charged immediately on confirmation of booking. Hence if you do not collect your tickets, your credit/debit card would already have been charged and no changes/cancellations/refunds will be entertained.
  12. The Board of Film Censorship requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached.

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    G For general viewing.
    PG Parental Guidance advised. Some scenes may be unsuitable for young children.
    PG13 Parental Guidance for Children below 13
    NC16 No admission for children below 16.
    M18 For viewers aged 18 years and above.
    R21 Suitable only for persons aged 21 years and above. This replaces previous R(A) rating.

    Please note that without the proper identification, normal rates will apply.

    Please note that proof of age may be required at the Box Office or Ticket Collection Point. It is recommended that an Identification card or Passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.
  13. All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.
  14. Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button on the screen does.
  15. If you are not able to find the answer here you can send your enquiry to corporate_services@cathay.com.sg.

PLATINUM MOVIE SUITES

  1. The Platinum Movie Suites is Cathay Cineplexes' newest and most luxurious cinematic destination. It is a class type that boasts premium facilities and services above and beyond what you can already enjoy in our commercial halls. You can enjoy watching movies in the comfort of our finest premium leather seats that are fully reclinable. With the purchase of a Platinum Movie Suites ticket, you will also be invited to our exclusive Platinum Movie Lounge where there is a gourmet selection of food and drinks for your enjoyment. We welcome you to sit back, relax and enjoy the Platinum Movie Experience.
  2. Slippers and sleeveless tops will not be permitted and the dress code for the Platinum Movie Suites is Smart Casual.
  3. Our operating hours for the lounge will be 1 hour before the first show time till late.
  4. We offer a gourmet selection of the finest refreshments at the Platinum Movie Suites and only food and beverages purchased in the Platinum Movie Suites can be consumed in the lounge and suite.
  5. We offer a variety of alcoholic beverages* for your selection in the Platinum Movie Lounge (i.e. champagne, white wine, red wine, Tequila Sunrise, Platinum Paradise and more).

    * As we are in the process of attaining the relevant alcohol licence for the Platinum Movie Suites at Cineleisure Orchard, we seek your understanding in selecting the mocktail and soft drink options from the menu. Please do visit us at the Platinum Movie Suites, The Cathay to enjoy our wine offerings.

  6. We welcome all guests aged 18 and above to our Platinum Movie Suites and Lounge. This is because we serve alcohol in the lounge and we do not wish to encourage consumption of alcohol for those under 18 in accordance with law.
  7. The Platinum Lounge is available to public within the operation hours provided they must purchase food or drinks from our Platinum Lounge menu.
  8. We will have pillows and blankets in the cinema hall available for your use during the movie screening upon request.
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    Days of Screening 2D Rates 3D Rates
    Mondays – Thursdays (excl PH and eve of P.H.) S$28 S$35
    Fridays – Sundays (incl PH and eve of P.H.) S$38 S$45
  10. If you are a MasterCard World card member, you will be able to enjoy $5 discount per Platinum Movie Suites ticket and enjoy 10% savings on food and beverage purchased at the Platinum Movie Lounge. This offer is applicable at all Platinum Movie Suites – The Cathay, Cineleisure Orchard and Jem.

    Other terms & conditions apply. For details, please refer to the respective banks' websites.

  11. You would be able to check out our promotions and privileges under the "More Privileges" tab at cathaycineplexes.com.sg/new-experiences.
  12. Platinum Movie Suites are located at the following venues:

    • The Cathay Cineplex, Level 5 (2 Handy Road, The Cathay, Singapore 229233)
    • Cathay Cineplex Cineleisure Orchard, Level 4 (8 Grange Road, Cineleisure Orchard, Singapore 239695) • Cathay Cineplex Jem (50 Jurong Gateway Road, JEM, #05-04, Singapore 608549)

  13. The Platinum Movie Suites offers a gourmet selection of the finest food and drinks and guests could choose from an array of delectable Appetizers, Entrees and Dessert. The menu mix at the concession counters are mostly bite-sized items and are hence less costly.
  14. Yes, you would be able to purchase Platinum Movie Suites tickets from the box office but only for the same Cineplex. For The Cathay and Cathay Cineleisure Orchard, please note that you would be able to purchase the tickets only on Level 5 box office (for the same Cineplex only).
  15. Yes, you can contact our Concierge Service during our operation hours (Weekdays 3pm - 9pm and Weekends 11am - 9pm) as follow:
    6735 2262 for Platinum Movie Suites @ The Cathay
    6737 8288 for Platinum Movie Suites @ Cathay Cineleisure Orchard
    6734 8889 Platinum Movie Suites @ Jem
    Alternatively, you can also leave us a note at platinum@cathay.com.sg and we will get back to you within 2 working days. Please note that there will be a concierge booking fee of $10 applicable.
  16. All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. Uncollected tickets are non-refundable or exchangeable too.
  17. Unfortunately, all transactions once completed and confirmed are not exchangeable or refundable.
  18. Your valuable feedback and suggestion are very important to us. You may leave us a note at platinum@cathay.com.sg

3D MOVIES

  1. The visual presentation system employed in 3D movies attempts to maintain or recreate moving images of the third dimension, giving the illusion of depth as seen by the patron. So patrons can expect the visuals to "come alive" as if the characters and objects in the film are actually in the same room as the patron.
  2. Yes with special 3D projection equipment & special 3D glasses. Each pair of 3D glasses can be purchased at $2.00 each and can be kept for subsequent usage for up to 10 uses with proper care and handling for your next 3D screening. These 3D glasses are to be worn throughout the main feature, they help create the illusion of depth required to make the on-screen visuals "pop out" of the screen, as if it were right in front of you.
  3. We are looking at showcasing several movies in 3D moving forward and the frequency of this would approximately be at least once every 2 months as we depend on film distributors to confirm if there is any upcoming release available in 3D format.
  4. Yes, we will advertise this information online and within our cineplex premises as soon as we receive confirmation from the film distributors on the availability of the movie in 3D format.
  5. Cathay Cineplexes has attached a premium value to 3D tickets because of the investment costs required to ensure a smooth and efficient presentation and experience for patrons. Unlike standard 35mm and even 2D digital presentations, the costs involved in the equipment, manpower and service / equipment maintenance are significantly higher. This is also a price model adapted from countries who already showcase 3D movies as a permanent feature i.e. USA, Australia
  6. Students who catch a 3D movie at Cathay Cineplexes before 6pm, from Mondays to Fridays (excluding PH and eve of PH), are entitled to a discounted movie ticket rate of $7.00 per ticket (2D movie) and $8 per ticket (3D movie).
  7. You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.
  8. You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.
  9. We have 3D glasses in both kids and adults’ size.
  10. Patrons who feel ill should remove their 3D glasses, close their eyes and relax. If you need further assistance, please leave the hall and approach any of our ushers stationed just outside the hall.
  11. Cathay Cineplexes will address incidents like these on a case-by-case basis but the company policy would be to not facilitate a refund if there were no inherent faults in the presentation from a technical or service provision perspective as patrons are free to leave the hall should the 3D effects not sit well with them.
  12. Yes, Cathay Cineplexes allows children below 3 years of age to watch 3D movie screenings. However, the parent/guardian would need to purchase a separate admission ticket for the child.
  13. Yes you can purchase designer and movie-themed 3D glasses which we have available as momentos.
  14. Child glasses are available at all of our cineplexes.
  15. We embarked on the sale of 3D glasses as a result of patron feedback regarding hygiene standards with reusable glasses being distributed for all 3D sessions to members of the public. With the retail arrangement for our 3D glasses, patrons need not be concerned about the hygiene nor maintenance standards of these glasses as they would be personalised. Given that each pair can be used up to 10 times at any 3D hall within our circuit, patrons who catch 3D movies with us for the 2nd and subsequent times will not have to purchase another pair and would only need to pay the cost of the 3D ticket, which is at a very competitive price as compared to other cinema operators in Singapore. This actually gives our patrons savings, on top of assurance regarding the cleanliness of our glasses. We have also provided proper packaging for the glasses so that longevity of use for the glasses is not compromised and will enable our patrons to stretch the product lifespan to the maximum, leading to better savings.

ELITE CLUB & ULTIMA SEATS

  1. It is a new class type of seats in the last 2 rows of every cinema hall at Cathay Cineplex West Mall. With 100% ergonomically designed luxurious leather seats and a separate back rest and leg rest mechanism, it allows patrons to adjust your seat according to your own comfort level with a completely silent fluid motion.
  2. It is our new couple-sharing seat class type with unparalleled comfort and greater privacy for patrons.
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    Ticket Type CATHAY CINEPLEXES
    PRICES
    Ultima 2D @ Jem & West Mall ^Ultima 3D @ Jem & West Mall Elite Club 2D@ West Mall ^Elite Club 3D@ West Mall
    All Day, Everyday
    (All sessions, including sneak previews)
    $14.00 $16.00 $14.00 $16.00

    ^All 3D rates reflected are exclusive of the $2 surcharge for 3D glasses

CORPORATE EVENTS AND HALL RENTALS

  1. Yes you can do so by writing in to us at anson_ong@cathay.com.sg with your booking details and we will reply you within 2 working days.
  2. Yes you can do so by writing in to us at corporate_services@cathay.com.sg with the details of your rental and we will reply you within 2 working days.