01. Current ticket prices
Non-Blockbuster Rates (2D)
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TICKET TYPE
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Regular & Digital Movies
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3D Movies
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Senior Citizens*
Mon - Fri, before 6pm
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$4.00
Free Tea / Coffee
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N.A
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Students**
Mon - Fri, before 6pm
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$7.00
Free 12oz Coke
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$9.00
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Mon - Wed#
All sessions
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$8.50
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$11.00
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Thu
All sessions
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$9.50
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$11.00
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Fri
Sessions before 6pm
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$9.50
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$15.00
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Fri
Sessions from 6pm
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$11.00
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$15.00
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Sat & Sun^
All Sessions
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$11.00
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$15.00
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Preferred Credit & Loyalty Cards^^
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$7 - $9.50
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N.A
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**Not valid on PH/eve of PH ^Include PH/eve of PH and weekend sneaks *For patrons
55 years & older. Not valid on PH/eve of PH
^^Refer to cathay.com.sg (under FAQs) for list of preferred cards #Sneak preview
at $9.50 between Mon to Wed, excluding PH/eve of PH
Tickets for movies denoted as “Blockbuster” will be charged at $1 more than the
prevailing rate.
02. Why are there new ticket prices for 2012?
There has been a marked increase in operational expenses for the past few years.
As such, it is challenging to absorb these rising costs which comprise rental, staff
costs, utilities and film hires. As a commitment to keep cinema-going affordable
for all segments of the community, Cathay continues to provide preferential rates
for senior citizens, students, parent and child (Mom ‘N’ Tots promotion) and groups
of four (Party-Of-4 Deal). A free hot beverage will also be extended with the purchase
of every Senior Citizen ticket purchased for weekday shows before 6pm.
For details regarding promotional preferred rates which are valid for blockbuster
titles, please refer to the “Promotions” tab on the homepage for more information.
03. Any movie-going saving tips?
There are specially reduced prices for Senior Citizens and Students from Mondays
to Fridays. There is also the Party-of-4 Movie Deal (for non 3D movie titles), comprising
4 tickets and 2 popcorn combo sets at $50.00, giving savings of $8.00. The Party-of-4
3D Movie Package, comprising 4 tickets and 2 popcorn combo sets, costs $57.00, giving
savings of $17.00.
In addition, children below 7 years of age get a free ticket for movies before 2pm
when accompanied with a parent from Mondays to Fridays. Cathay Cineplexes has also
partnered with preferred credit card companies i.e. AMEX and UOB, to offer preferred
ticket rates of between $7 and $9.50 for movie tickets throughout the week. For
more information on the value-added deals we have planned for all patrons, you can
log on to
www.cathay.com.sg or approach any
of our friendly box office staff.
04. How do you determine which films are categorized as “Blockbuster” titles?
There are strict criteria for a film to fulfill, before being categorized as a "Blockbuster"
title and the films selected will need to meet at least 2 of the following pre-requisites:
a. A-List Cast and / or Director i.e. Angelina Jolie, Tom Cruise, James Cameron,
Steven Spielberg, Jerry Bruckheimer, Jet Li, Donnie Yen, Jackie Chan, Andy Lau,
etc
b. Part of a successful franchise i.e. Pirates of the Caribbean, Transformers, Kung
Fu Panda, Harry Potter etc
c. A big production budget i.e. more than USD100 million
d. Opening date in Singapore to be similar with USA (Hollywood titles) or Hong Kong
/ China (Mandarin titles)
Films categorized as "Blockbuster" titles must fufill at least 2 of the above pre-requisites
and are charged at a different price.
05. When do you update your online movie schedules?
Our online movie schedules are updated every Wednesday evening each week. These
schedules will reflect the showtimes from Thursday to the following Wednesday of
each week. Please note that Cathay Cineplexes does not provide its movie schedules
to any other third party websites.
06. Why is a showtime different at the Cineplex than what is shown on the newspaper
movie schedules?
In order to insert our movie schedule advertisements in the newspapers, we are required
to submit our movie schedules at least 2 days in advance and even earlier when there
is a public holiday. Hence, when there are changes to the schedules, these cannot
be corrected as the newspapers will not accept amendments after submission. To confirm
a showtime, please check the updated schedules in our website or at the box office.
07. How many days in advance can I book tickets?
As long as the schedule for the movie title you would like to book is reflected
online or at the box office, you may book your tickets up to 7 days in advance.
For some movies, an even more advanced schedule may be available for you do your
booking.
08. What time does your box office open and close?
The box office opens at 10 am in the morning and will close half an hour after the
last showtime in the evening.
Please note that the opening and closing hours of our box office may vary from one
cineplex to another as they depend on the first movie and the last movie of the
day at each cineplex. Furthermore, one Cathay cineplex may offer midnight screenings,
while another Cathay cineplex offers double midnight screenings, hence the variations
of timing.
09. Where can I direct my enquiries?
10. How do you tell if a movie is on the “No Free List”?
If the movie title is accompanied by an asterisk ( * ) , it is on the “No Free List”.
11. Can I cancel my booking and request for a refund?
After your booking is confirmed and paid for, no cancellations or refunds will be
allowed. All tickets sold are non-returnable and non-refundable even if you do not
turn up to collect your tickets or for any other reasons.
12. How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of
the cineplex that you booked your tickets. This is subject to seats availability
of the movie and/or showtime that you want to change to. You need to make the changes
at the box office at least 2 hours before movie showtime that you originally booked.
No changes can be made after the movie that you originally booked has started and
all tickets and bookings fees are non-refundable.
13. Do children need movie tickets?
Tickets need to be purchased for children above 0.9m in height. A child below the
abovementioned height can enter for free but will not be entitled to have a seat
to himself/ herself.
14. What are the Terms and Conditions of Mums & Tots promotion at all Cathay
Cineplexes?
• Only valid for movies screening before 2pm from Mondays to Fridays. Please
check our website or box office for showtimes.
• Only G & PG rated movies are valid for this promotion.
• Not valid on Public Holidays & Eve of Public Holidays.
• One adult ticket must be purchased & one child below 7 years old enters free.
• Not valid with any other promotions, 3D movies, credit card discounts, vouchers,
passes and senior citizen rates.
• This promotion is valid for box office purchases only and not for online
and phone bookings.
15. What are the Terms and conditions of the special Student’s Rate at all Cathay
Cineplexes?
$7.00 per ticket from Mondays to Fridays, for movies before 6pm at any Cathay Cineplex.
• This promotion is open to all Primary, Secondary and Tertiary students in
Singapore.
• This promotion is not valid on Public Holidays and the Eve of Public Holidays.
• This promotion is not valid with online / phone / corporate / block bookings,
other discounts, promotions and 3D movies at Cathay Cineplexes.
• Student must be present & produce valid student pass on purchase of tickets
at the box office.
16. What are special rates for senior citizens?
• $4 per movie ticket, before 6pm from Mondays to Fridays.
• Not valid on Eve of Public Holidays & Public Holidays.
• Valid at all Cathay Cineplexes.
• Please remember to produce identification as the rate is only valid for senior
citizens aged 55 and above.
• This special rate is valid for box office purchases only and not for online
and phone bookings.
• Not valid with any other promotions, 3D movies, credit card discounts, vouchers
and passes.
• Please note that without the proper identification, normal rates will apply.
17. Do you accept payment by NETS ?
NETS payment is accepted at selected box office counters across all Cathay Cineplex
locations. Please note that NETS is not available for online and phone bookings.
01. What forms of payment do you accept?
We currently accept Amex, Mastercard and Visa credit and debit cards for online
purchasing.
02. Is it safe to use my credit card?
We incorporate SSL security within this site, an industry standard technology that
is recognised as the best software available today for conducting secure commerce
transactions over the internet.
03. How much does it cost?
In addition to the relevant ticket price for the movie, there is a non-refundable
booking fee of $1.50 per confirmed transaction. Total ticket cost, including booking
fees, is detailed in your shopping basket prior to confirming of your purchase.
04. What about GST?
All prices quoted on this site are inclusive of GST.
05. Are there any Credit Card Discounts / Movie Gift Vouchers / Complimentary Passes
/ Promotions that is applicable with online booking?
All credit card discounts, movie gift vouchers, complimentary passes and promotions
are not applicable with online and phone bookings. These are only applicable for
direct purchase at box office.
06. Can I select seats?
Yes, you can select your seats by clicking on the seats you want on the seating
plan. You will be charged according to the number of seats selected. The selected
seats you have selected are in green. To de-select, click on the green seats and
you can re-select your preferred seats again.
07. How many tickets can I puchase online ?
There is a maximum purchase limit of 10 tickets per transaction. You may perform
as many transactions as you wish. For each transaction, there is a non-refundable
$1.00 booking fee.
08. How do I collect my tickets?
Your tickets are immediately available for collection at the box office of the Cineplex
that you booked your tickets at after you have completed your purchase and received
the confirmation of booking. For security reasons, the cardholder must be present
to collect the tickets and will need to bring along the same credit card used to
make the bookings online. Email confirmations and booking reference numbers will
not be accepted for ticket collections. Please also note that the management reserves
the right to request for the cardholder's identification for verification purposes.
09. Do I require my credit card to collect my tickets?
Yes, the cardholder must bring along the same credit card used to make the booking
online, to collect tickets at the box office of the cineplex that he or she booked
the tickets with. Email confirmations and booking reference numbers will not be
accepted.
10. How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of
the cineplex that you booked your tickets. This is subject to seats availability
of the movie and/or showtime that you want to change to. You need to make the changes
at the box office at least 2 hours before movie showtime that you originally booked.
No changes can be made after the movie that you originally booked has started and
all tickets and bookings fees are non-refundable.
11. Will I be charged if I do not collect my tickets ?
The booking system works via eNets and your credit/debit card will be charged immediately
on confirmation of booking. Hence if you do not collect your tickets, your credit/debit
card would already have been charged and no changes/cancellations/refunds will be
entertained.
12. What do film ratings mean?
The Board of Film Censorship requires that all films for public exhibition be classified.
There are five standard classifications which may sometimes have a cautionary note
attached.
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G
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For general viewing.
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PG
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Parental Guidance advised. Some scenes may be unsuitable for young children.
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PG13
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Parental Guidance for Children below 13
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NC16
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No admission for children below 16.
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M18
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For viewers aged 18 years and above.
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R21
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Suitable only for persons aged 21 years and above. This replaces previous R(A) rating.
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Please note that without the proper identification, normal rates will apply.
Please note that proof of age may be required at the Box Office or Ticket Collection
Point. It is recommended that an Identification card or Passport which carries a
PHOTO display and which indicates the date of birth, be used as proof of age.
13. What is your refund policy?
All transactions once completed and confirmed are not exchangeable or refundable
under any circumstances. No refunds or exchanges will be entertained if you do not
turn up to collect your tickets.
14. When is my credit card debited?
Your credit card is debited once you click the Purchase button. Adding items to
your shopping cart does not result in your credit card being debited, but clicking
the Purchase button on the screen does.
15. Where can I make an enquiry I could not find the answer here?
01. What is the Platinum Movie Suites and how is this different from the other cinema
halls?
The Platinum Movie Suites is Cathay Cineplexes’ newest and most luxurious cinematic
destination. It is a class type that boasts premium facilities and services above
and beyond what you can already enjoy in our commercial halls. You can enjoy watching
movies in the comfort of our finest premium leather seats that are fully reclinable.
With the purchase of a Platinum Movie Suites ticket, you will also be invited to
our exclusive Platinum Movie Lounge where you can enjoy WI-FI access and complimentary
usage of iPads. There is also a gourmet selection of food and drinks for your enjoyment
at the Platinum Movie Lounge prior to your movie. We welcome you to sit back, relax
and enjoy the Platinum Movie Experience.
02. How much does each ticket at the Platinum Movie Suites cost?
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Days of Screening
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2D Rates
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3D Rates
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Mondays – Thursdays (excl PH and eve of P.H.)
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S$28
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S$35
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Fridays – Sundays (incl PH and eve of P.H.)
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S$38
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S$45
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03. Is there a dress code for the Platinum Movie Suites?
Slippers and singlets will not be permitted and the dress code for the Platinum
Movie Suites is Smart Casual.
04. Are children allowed into the Platinum Movie Suites?
We welcome all guests aged 18 and above to our Platinum Movie Suites and Lounge.
This is because we serve alcohol in the lounge and we do not wish to encourage consumption
of alcohol for those under 18 in accordance with law.
05. Can refreshments ordered from the concession counters be brought into the Movie
Suites & Lounge?
We offer a gourmet selection of the finest refreshments at the Platinum Movie Suites
and only food and beverages purchased in the Platinum Movie Suites can be consumed
in the lounge and suite.
06. What are the operating hours for the lounge?
Our operating hours for the lounge will be from 10am till late.
07. Are members of the public allowed into the lounge without purchasing a Platinum
Movie Suites ticket?
The Platinum Lounge is exclusively available to customers who purchase tickets to
the Platinum Movie Suites.
08. Are pillows and blankets provided in the cinema hall?
We will have pillows and blankets in the cinema hall available for your use during
the movie screening upon request.
09. Promotions other than the standard price?
10. With the Platinum Movie Suites opening at The Cathay, will there be any other
outlets with the Platinum Movie Suites as well?
The Platinum Movie Suites is currently available only at The Cathay. Come 2013,
patrons can look forward to enjoying this premium service at Cathay Cineplex Cineleisure
Orchard and Cathay Cineplex JEM (next to Jurong East MRT).
11. Is there a price difference between the Concession and the Lounge? Why is it
more expensive?
The Platinum Movie Suites offers a gourmet selection of the finest food and drinks
and guests could choose from an array of delectable Appetizers, Entrees and Dessert.
The menu mix at the concession counters are mostly bite-sized items and are hence
less costly.
12. Are we able to purchase the Platinum tickets from regular counters or other sites as well?
Yes, you would be able to purchase Platinum Movie Suites tickets from the box office at any other Cathay Cineplex locations. For The Cathay and Cineleisure Orchard, please note that you would be able to purchase the tickets only on Level 5.
13. Is there any number i can contact if I have any enquiries?
You can contact our concierge service at 6735 2262 daily between 10am – 7pm for
any enquiries pertaining to the Platinum Movie Suites.
14. Any Refund or Exchange Policy?
All transactions once completed and confirmed are not exchangeable or refundable
under any circumstances. Uncollected tickets are non-refundable or exchangeable
too.
15. What if i booked a Platinum Movie Ticket instead of a normal ticket which i
intended to?
Unfortunately, all transactions once completed and confirmed are not exchangeable
or refundable.
16. Any special membership available for the Platinum Movie Suites?
We are inviting the first 5,000 guests who purchase a Platinum Movie Suites ticket to join our
Priority Membership where they will be entitled to the following privileges:-
• Complimentary Movie Experience on your birthday
• Priority ticket booking
• Special rates on Dining & Experience
• 10% off total F&B bill in the Platinum Movie Lounge
• 20% off total bill for Ala Carte lunch and dinner menu at The Cathay Restaurant
For more info, please visit
http://www.cathaycineplexes.com.sg/inside.aspx?options=Priority-Card
17. Will I get to enjoy all the privileges at the Platinum Movie Suites should I
forget to bring my Priority Card?
As we need to keep track of all card usage in order to ensure that we accord our
members only the best benefits possible, we will need for all cards to be presented
prior to the redemption of any benefit showcased under membership privileges at
The Platinum Movie Lounge and Suites
18. How do I redeem for my birthday complimentary passes (For Priority cardmembers)?
Priority members would need to present their valid Priority card and NRIC together with the birthday voucher at the box office in order to
redeem for the complimentary birthday movie pass. Please refer to the detailed terms & conditions listed in the birthday voucher.
19. How do I give my feedback regarding my Platinum Movie Suites experience?
01. Can I purchase movie tickets over the phone?
As of 1 October 2011, we have ceased our phone booking service. In addition to purchasing
movie tickets at any one of our box offices, patrons can also purchase their movie
tickets via our e-ticketing website, iCathay, any iNETS and iNETS mobile booking
01. What can I expect when watching a 3D movie?
The visual presentation system employed in 3D movies attempts to maintain or recreate
moving images of the third dimension, giving the illusion of depth as seen by the
patron. So patrons can expect the visuals to "come alive" as if the characters and
objects in the film are actually in the same room as the patron.
02. Will the cinema screen be able to project the 3D effects successfully as the
screen is flat?
Yes with special 3D projection equipment & the special 3D glasses. Each patron will
be loaned a pair of 3D glasses to wear throughout the main feature and these glasses
will help create the illusion of depth required to make the on-screen visuals "pop
out" of the screen, as if it were right in front of you.
03. How often will the Cineplex screen 3D titles?
We are looking at showcasing several movies in 3D moving forward and the frequency
of this would approximately be at least once every 2 months as we depend on film
distributors to confirm if there is any upcoming release available in 3D format.
04. Are we able to know in advance which movies are going to be screened in 3D?
Yes, we will advertise this information online and within our cineplex premises
as soon as we receive confirmation from the film distributors on the availability
of the movie in 3D format.
05. Why is a 3D movie ticket more expensive than regular movie ticket?
Cathay Cineplexes has attached a premium value to 3D tickets because of the investment
costs required to ensure a smooth and efficient presentation and experience for
patrons. Unlike standard 35mm and even 2D digital presentations, the costs involved
in the equipment, glasses, manpower and service / equipment maintenance are significantly
higher. This is also a price model adapted from countries who already showcase 3D
movies as a permanent feature i.e. USA, Australia
06. Are there any movie packages or discounts for 3D titles?
Students who catch a 3D movie at Cathay Cineplexes before 6pm, from Mondays to Fridays
(excluding PH and eve of PH), are entitled to a discounted movie ticket rate of
$9.00.
07. Are complimentary movies passes allowed?
We will issue complimentary movie passes valid for 3D movies, only if the patron
had encountered an interruption / cancellation for a 3D screening that he / she
booked tickets for. If the complimentary movies tickets were issued in compensation
for a fault unrelated to 3D movies, then the complimentary pass will not be valid
for 3D movies.
08. Under what circumstances would a penalty fee be charged for the 3D glasses?
We will impose a penalty fee of SGD$70.00, only if a patron were to lose the pair
of glasses assigned to them and fail to return them to the ushers prior to leaving
the cinema hall after the movie.
09. What happens if there is a defect found on the glasses before the movie?
You will need to approach the usher at the back of the hall to exchange your pair
for another one before the start of the main feature.
10. What happens if there is a defect found on the glasses during the movie? (eg:
I don't feel the 3D effect)
You will need to approach the usher at the back of the hall to exchange your pair
for another one before the start of the main feature.
11. How are the glasses maintained and cleaned between sessions and users?
When the 3D glasses are collected after each screening, they are transferred to
a different venue to be thoroughly cleaned using chemicals approved by the manufacturer
before they are placed in a tray to be distributed to patrons again. To ensure enough
"rest" time between screenings, Cathay Cineplexes has acquired enough pairs to last
a few screenings before the cycle returns to the first batch of 3D glasses.
12. Are the 3D glasses free-sized?
Yes, the adult 3D glasses are a one-size-fits-all design. We do have 3D glasses
available for children as well and they are also a one-size-fits-all design. Children
3D glasses are only available at The Cathay Cineplex and Cathay Cineplex Cineleisure
Orchard.
13. What should I do if I feel nauseous / ill?
Patrons who feel ill should remove their 3D glasses, close their eyes and relax.
If you need further assistance, please leave the hall and approach any of our ushers
stationed just outside the hall.
14. Can I get a full refund if I find the 3D effects disturbing?
Cathay Cineplexes will address incidents like these on a case-by-case basis but
the company policy would be to not facilitate a refund if there were no inherent
faults in the presentation from a technical or service provision perspective as
patrons are free to leave the hall should the 3D effects not sit well with them
15. Are children below 3 years of age allowed to watch 3D movie screenings?
Yes, Cathay Cineplexes allows children below 3 years of age to watch 3D movie screenings.
However, the parent/guardian would need to purchase a separate admission ticket
for the child.
16. Can I enjoy the Mums' and tots' promotion? If not, do you have a promotion that
is similar.
3D Movie Tickets will not be valid for any promotion, inclusive of Mom and Tots
- nevertheless, a standard 35mm / 2D Digital version should be available should
you wish to enjoy the promotional benefit. No promotions are being planned for 3D
movies for now but we will evaluate this and moving forward, will determine if any
promotions are suitable for 3D movies.
17. If there is no usher stationed outside hall to issue the 3D glasses during the
movie, what should I do?
Please approach our usher stationed at the main usher point for assistance.
18. Can I purchase the 3D glasses as a memento?
At present, we do not have glasses available for sale but this is also something
that we will look into moving forward, should we sight a demand for it.
19. Are child glasses available for 3D movies?
Child glasses are available at our cineplexes located at The Cathay and Cineleisure
Orchard